RETURNS & EXCHANGES

If your latest pick isn't quite hitting the mark, or you're eyeing a different size — no worries. We’ve made returns and exchanges simple, and stress-free. We offer two return options at checkout:

Checkout+: For $1.98 at checkout, you can add return coverage to your order. If you decide to return or exchange an eligible item, your return is FREE.

Checkout (without coverage): If return coverage wasn't added at checkout, a $5 return shipping fee will be deducted from your refund to cover the cost of the return label.

You can start your return or exchange anytime through our return portal: '47 Canada Return Portal Link. You'll have two easy return options:

Mail it Back: Use a return label generated by our portal to send your item(s) back. 

Drop it Off: Prefer to get your refund ASAP? Drop off your return at an eligible location near you.

Note: The original shipping cost and returns coverage are not refunded.

And because we want you to shop with confidence, we're happy to provide a full refund for any reason within 100 days of the ship date, with the exception of items marked as "Final Sale." Products must not be worn and be in re-sellable condition.

NEED A DIFFERENT SIZE OR COLOUR?

Exchanges are easy.

Simply start your return through our return portal. Redo will guide you through the process and ship your replacement once your exchange is approved. 

To get started, visit: https://47brand.ca/apps/redo.

If you have any questions or need assistance at any point, our support team is here to help at [email protected]

THE LITTLE DETAILS THAT MATTER:

We want to make sure you love what you get. If for any reason it's not quite right, here's what you need to know:

Keep It Fresh: Items need to be in their original, unworn, unwashed state, just like when they arrived at your doorstep.

Final Sale Items: If it was marked as "final sale" when you bought it, it's yours for keeps as these items can't be returned. This also applies to any #47Mystery product.

Shipping Costs: We can't refund the shipping and tax costs from your original order, but we're committed to making your return as smooth as possible.

Getting Your Money Back: Refunds go right back to the way you paid. Keep an eye on your email; we'll send you a note when we process your return. If you paid by credit card, give it 4-10 business days to see the refund on your statement.

Questions? Need a hand with something else? Drop us a line at [email protected] – we're here to help and make sure your experience is nothing short of fantastic.